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Subject Topic: Internal Server Error after update (HELP
Author
Message |
smokum
Newbie


Joined: 16 January 2006
Location: Netherlands
Posts: 12
Posted: 28 September 2010 at 11:27am

Hello,

we updated today some ape versions to 3.0.0.50
Now customers are complaining that they recieve an "Internal Server Error" fault. how can that be?

I seen it on joomla site's , site works, but the admin also shows an "Internal Server Error" fault.

Please help , thanks.
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Vyacheslav
Admin Group


Joined: 02 July 2008
Location: Ukraine
Posts: 1542
Posted: 29 September 2010 at 5:55am

Hello,
Is it possible to have a look on the system? We could quickly determine the cause and fix the issue.
You may send login credentials to [email protected] Live meeting is also possible.

If you can’t provide access for some reason, please run Helicon Ape manager, select top node in the tree and click right mouse button. In the opened menu select “Zip and Save configuration”. This action will generate an archive. Please send the archive to us by email. Please also repeat that action for one of non-working websites.

Thanks.

__________________
Slavik Shynkarenko,
Helicon Tech.
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