|Posted: 12 August 2010 at 5:26am
Is that the only other option that we currently have? And if we do that, what guarantee do we have that it will work after we reinstall?
We've got 76 other sites that are currently using APE, and are getting well 10,000 visitors a day, many of which come from third party sites with traffic directed to APE rewritten URLs (Although not in the format that we want) needless to say, from what I can see your suggestion to completely uninstall and then reinstall, could mean rewritting all of the htaccess files.
More importantly if it doesn't work and I dont hear back from you for a day, what then happens to the other 76 sites?
When we had problems with installing & configuring APE in the first place, one of your colleagues 'Viacheslav Shynkarenko' remotely logged onto our server and resolved the issues.
How much longer do you thionk it is going to take before we can get this working correctly?
I would appreciate a quick response, as otherwise we will need to look elsewhere for another solution, in which case we will move everything to that solution and request a refund.
Apologies if this sounds irate, it's just that we have been having this issue now since last friday, we no joy as yet.